Frequently
Asked Questions

There are no replacements allowed as the products are perishable.

There are no return allowed as the products are perishable.

We provide several delivery options depending on the location and the gift item.

For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product.

For shipment sent outside India, certain exigencies may require recipient to pay additional charges over & above your order value. There are several interstate and international charges like octroi and custom duties, which if levied, will have to be borne by recipient. These charges are usually very rare but are not in our control. They can not be levied on certain products and are occasional in nature. But if your order is stuck with the interstate authorities or custom authorities, recipient will have to bear these additional charges.

You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

Big Byte provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Big Byte :Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards Debit cards:We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards Internet banking:We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts Wallets. We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik PayPal: We also accept payment through PayPal.

No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.

In rare instances when you have made the payment and have not received an order confirmation email within 24 hours, please call our customer care at +91 987653333 Monday to Saturday between 9 am to 7 pm. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at info@bigbyte.in.

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Big Byte account or your card details with anyone.

Orders cannot be cancelled once dispatched.

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

We don’t allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.