Frequently
Asked Questions

Orders

Can I buy in bulk from Big Byte?

You cannot place a bulk order at the Big Byte website directly. However, we do have a corporate sales & bulk orders team which caters to bespoke and/or large gifting requirements. We can help you with bulk orders as small as 50 pieces to as large at 10,000 pieces. Please write to us at info@bigbyte.in and someone from our sales team will get in touch with you shortly.

Will my gift look exactly as it is seen on the website?

Yes, exactly as it looks on the website.

What details do I need to provide while ordering a gift?

The recipients address and phone number are mandatory information for placing the order. This is required so that our delivery partners can do last mile coordination with the recipient and deliver your gift without hassle & mistakes. We suggest you also provide recipients email address so that if he/she is not available on phone, we can coordinate with him/her over email for seamless delivery of your gift.In addition, you are required to sign up once on our website with your proper email id and phone number. We suggest that for frictionless communication, you keep this information updated on our website.

Can I replace an item?

There are no replacements allowed as the products are perishable.

Can I return an item?

There are no return allowed as the products are perishable.

Shipping

What delivery options do you provide?

We provide several delivery options depending on the location and the gift item.

Do you charge for shipping?

For most of our products, we provide free shipping for standard delivery within India. For international deliveries, we charge a shipping fees based on the country & product.

Do I have to pay any other charges over & above my order value?

For shipment sent outside India, certain exigencies may require recipient to pay additional charges over & above your order value. There are several interstate and international charges like octroi and custom duties, which if levied, will have to be borne by recipient. These charges are usually very rare but are not in our control. They can not be levied on certain products and are occasional in nature. But if your order is stuck with the interstate authorities or custom authorities, recipient will have to bear these additional charges.

How do I track my order?

You can track your order either using the Track Order link or your My Account section. The links for both our available at the top right hand side of the home page.

Do you provide a Cash on Delivery (COD) option?

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

What kind of payment methods does Big Byte accept?

Big Byte provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at Big Byte :Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards Debit cards:We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards Internet banking:We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts Wallets. We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik PayPal: We also accept payment through PayPal.

Can I apply the discount code after paying?

No you cannot apply the discount code after paying. The discount coupon code or the gift voucher needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.

What do I do if my payment is deducted but my order is not placed?

In rare instances when you have made the payment and have not received an order confirmation email within 24 hours, please call our customer care at +91 9876753333 Monday to Saturday between 11 am to 8 pm. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at info@bigbyte.in.

Are my transactions & banking details secure on Big Byte?

Our complete website is secured by an SSL encryption. The green bar that appears in your browser address bar shows ‘https’ which highlights a secure connection rather than a normal ‘http’ connection. All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your Big Byte account or your card details with anyone.

Cancellation

Can I cancel my order?

Orders cannot be cancelled once dispatched.

How long does it take to process my cancellation?

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

Can I ask for a partial cancellation of my order?

We don’t allow partial cancellations of the order. If your order is not dispatched, you can fully cancel the order and place a new one. If your order is already dispatched, then you cannot cancel the order.